System Maintenance & Revamp

Website maintenance, repairs and system upgrades

Rootscratch repairs and improves existing websites, web apps and business systems. We work with clients in the Philippines and worldwide. You can hire us to fix a problem, plan an upgrade or work through a list of maintenance tasks.

We review the system and how your team uses it. A slow page may need a database query fix. A failed connection between tools may need better error handling. We investigate the cause before recommending a rebuild.

Maintenance and revamp work we can scope

Bug fixes and workflow repairs

We reproduce the problem and check who or what it affects. Then we define the correct result. A repair should address the cause and be tested against the key user tasks around it.

Updates and dependency maintenance

We review the framework, code libraries and supported runtime before planning upgrades. We check whether the parts work together, how they are set up and what tests cover them. Updates are prepared and tested in a suitable environment before release.

Performance improvements

We measure page load times, database queries, image delivery and app behavior. A specific slow task gives us a useful place to start. These measurements help us decide whether the hosting setup needs to change.

Website redesign and CMS improvement

We improve navigation, page layouts, content editing and mobile use while keeping useful content. When a move affects URLs, page metadata or connections to other tools, we include them in the plan. We also plan redirects where needed.

System revamp and modernization

We can replace a difficult module, simplify a process or rebuild parts of an app in stages so it is easier to maintain. We review existing records and business rules before deciding what stays and what changes.

Integration, hosting and deployment support

We repair connections, review release steps and record who owns each account. Backups, recovery and monitoring can be included when we agree what is covered and who handles it. Security assessment is available as a separate, defined piece of work when needed.

An example of ongoing commerce work

EZBuy Philippines includes WordPress and WooCommerce setup and maintenance support. The work also covers catalog, dropshipping and affiliate workflows. Changes to an existing store need to fit how the business runs as well as the pages customers use.

Taking over an existing codebase

We start by reviewing access to the code, its documentation and the environments where it runs. We also check the libraries it relies on, data stores, outside tools and known issues. We clarify what your business owns and which accounts a previous provider controls.

Before estimating major work, we record our assumptions and any missing access. We may need time to investigate an unfamiliar system before agreeing on a fixed scope.

Release planning for a live system

Changes should have a review environment, suitable tests and a recovery plan. For a migration, we agree how data fields map to the new system and plan trial runs. We also agree who handles the switch and whether the site needs a planned pause.

Before switching live traffic, we check the affected records, customer access and key workflows. We then verify the intended change on the live system.

Website maintenance costs in the Philippines

The estimate depends on the existing system and the work you want covered. Fixing one broken form is a different job from maintaining a store's checkout, connected tools and admin features. We review the code and access first. Then we separate urgent repairs from regular maintenance and larger upgrades.

For ongoing work, the proposal should state:

• Which tasks are included.
• The support hours and expected response times.
• How you approve extra work.
• If backups or monitoring are included: which systems are covered, who receives alerts and who handles recovery.

These details let you compare proposals on the same basis.

Domain renewals, hosting, paid extensions and other provider subscriptions are separate costs unless the proposal includes them. They are not part of the developer's work by default. Keeping these costs visible helps you see what continues after a repair or redesign.

To prepare an estimate, send the public URL, the problems affecting users and the changes you need next. If you are weighing a repair against a rebuild, include the features and records you need to keep. Our website quotation guide explains other questions about scope and ownership.

Questions about support

Can you maintain a system built by another developer?

Yes, subject to reviewing its condition and getting the authorized access we need. That review tells us what work is viable and what it depends on.

Do we need to rebuild everything?

Not necessarily. A focused repair or a replacement done in stages may preserve useful parts of the system. We recommend an approach after inspecting it.

Is support available continuously?

The agreement sets the support hours, expected responses, included work and how issues are escalated. Continuous coverage is included only when we explicitly agree to it.

What should we send first?

Describe the issue, who it affects, the technology used if known and the result you need. Share the public URL or screenshots that contain no sensitive information. Arrange access details through an agreed secure channel later.

For a continuing development backlog, see hire a system developer. For a new build, explore web development or business systems.

Based in Koronadal City, Rootscratch works remotely across the Philippines and internationally. Discuss your existing system.