Terms & Conditions

https://rootscratch.com is operated by John Christian Natividad, operating as Rootscratch, based in Koronadal City, South Cotabato, Philippines. These terms describe the permitted use of our website. Questions can be sent to john@rootscratch.com. Your statutory rights are not excluded by these terms.

You may browse the website and contact us for legitimate inquiries. Do not use it for unlawful activity, impersonation, unsolicited bulk submissions, introducing malicious code, attempting unauthorized access, or disrupting services. Security testing requires prior written authorization and an agreed scope. We may restrict abusive access to protect the website and its users.

Sending an inquiry, receiving a response, or viewing a service page does not by itself create a paid engagement or guarantee availability, pricing or a delivery date. A project begins on the terms agreed in a separate written proposal or contract.

That agreement should identify scope, deliverables, dependencies, approvals, fees, taxes, payment milestones, change requests, intellectual-property ownership, confidentiality, support, cancellation and any refund terms. The project agreement governs the engagement if it differs from general website information. Nothing here creates a blanket no-refund rule or overrides mandatory consumer protections.

Provide accurate contact information and only material you are authorized to share. You retain rights in your submitted material; we use it as needed to evaluate and respond to your inquiry, or as separately agreed for a project. Please do not send credentials, sensitive records or confidential client datasets through the public contact form. See our Privacy Policy for personal-information handling.

Website text, original designs, code and artwork belong to their respective owners and are protected by applicable intellectual-property laws. You may view and share links for ordinary reference. Reproduction or commercial reuse beyond legal exceptions requires permission from the relevant rights holder. Client names, logos, third-party marks and software remain the property of their owners; portfolio display does not transfer ownership.

We aim to keep information useful and current, but website content is general information and may change. It is not a promise of a specific technical, business or security outcome. We may maintain, update or suspend parts of the site. Third-party links and services are governed by their own terms and practices; we do not control their availability or content.

Each party remains responsible for its acts and obligations under applicable law. These website terms do not exclude liability that cannot lawfully be excluded, or reduce mandatory privacy or consumer rights. Any allocation of project risk or limits on liability must be set out in the relevant written project agreement and remain subject to applicable law.

Philippine law governs these website terms, subject to any mandatory rights and protections that apply to you elsewhere. If a concern arises, please contact us so we can try to resolve it. This does not prevent you from approaching a regulator or a court with lawful jurisdiction.

We may revise these website terms and display the updated date here. Changes do not automatically amend an existing signed project agreement or apply retroactively to a dispute. Material changes to an engagement require the agreement applicable to that engagement.