An offline POS sale should stay one sale
A receipt printed during an outage is not proof the server accepted the sale. Plan the retry before the network returns.
Journal / Rootscratch
Website and software guides.
Guides to planning websites, web applications, automation, security, performance and maintenance.
42 entries
Stop queued marketing emails after an unsubscribe
An opt-out in the CRM is not enough if a queued campaign ignores it. Define stop rules for sending, retries and older contact imports.
Thanks openclaw, Hi hermes
After a few months with OpenClaw, Rootscratch is moving to Hermes Agent. A thank-you to OpenClaw and a short note on why Hermes fits our workflow better.
Rescheduling bookings without losing shared capacity
Plan booking reschedules around shared staff, rooms and equipment. Keep the original slot until a replacement is confirmed, and handle failed notifications.
Stock reservation rules: when to hold, release, and fulfill
Define when stock is reserved, released, or fulfilled. Separate sellable stock from on-hand quantities and plan checks to prevent concurrent overselling.
CRM handover when the account owner is away
Keep customer follow-up commitments visible when a CRM owner is absent. Plan coverage queues, accepted handovers, clear responsibility and a safe return.
Approve project scope changes before work and billing
Use a project change register to connect each scope version with an authorized decision, cost and schedule effects, work release, and billing evidence.
Restaurant order acceptance: when has the kitchen said yes?
Define restaurant order acceptance and kitchen acknowledgment. Handle paid but unaccepted orders, duplicate tickets, exceptions, and realistic pickup times.
The technician says “done.” Can the office close the job?
A technician can finish a visit while the job still needs a part, an approval or an office review. Define the handoff before building a field service system.
Meet Rootscratch's Agentic Staff: Rosa, Raffael, and Ruffa
Meet the AI agents supporting operations, engineering, SEO, content, and UI/UX at Rootscratch—and see where human review stays essential.
OpenAI agent accessed Australia's Medicare statistics portal: what we know
What Australia says about an OpenAI agent's unauthorised access to Medicare statistics, the limits of current findings and lessons for businesses.
Fake Cloudflare checks: how to spot a ClickFix scam
A familiar verification screen can hide a request to run malware yourself. Learn how to recognise fake Cloudflare checks and respond without making things worse.
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