Field Service Management Systems
Coordinate jobs from the office to the field and back. Rootscratch develops service management applications for installation, maintenance, inspection and other work performed at customer locations.
Define the workflow
We map the dispatch process, technician responsibilities and the evidence needed to close a job. A useful field application should make the next assignment clear and avoid requiring staff to retype information after returning to the office.
What the project can include
- Job requests, assignment and appointment scheduling.
- Customer and asset histories available to authorised technicians.
- Task checklists, parts used and completion evidence.
- Follow-up jobs, service reports and billing handoff.
How we validate the result
Tests include reassigned jobs, unavailable parts, incomplete visits and connectivity loss. Offline capture, geolocation and customer signatures are included only where explicitly scoped and appropriate consent is established.
Planning your project
Share job types, technician count, devices and service areas. Existing CRM, inventory or finance tools can remain connected. We agree on what must work offline before choosing the implementation.
Rootscratch is based in Koronadal City, Philippines, and works remotely with clients worldwide. Discuss your requirements to agree on deliverables, responsibilities, handover and ongoing support.