E-Commerce Development
Online stores with product catalogs, checkout, payment integration, order management and fulfillment workflows for retail, wholesale, digital products and subscriptions.
Build an online store your customers and team can use
Rootscratch develops e-commerce websites and connected commerce workflows for businesses across the Philippines and worldwide. We plan the storefront, payment process and operations behind each order together.
Customers need to check availability, understand delivery and follow their order. Your team needs to recognize successful payments, handle changes and keep stock and fulfillment records consistent.
What your e-commerce project can include
Product catalogs and discovery
Organize products, categories, variants, prices, images and availability. Filters and search should reflect how customers choose products. For wholesale or reseller sales, we can scope different prices and order rules for each customer.
Cart and checkout
Define quantities, delivery details, discounts and order confirmation. The checkout should give useful feedback for unavailable items, invalid details or an interrupted payment. We agree whether accounts, guest checkout and saved customer information fit the business.
Payment integration and refunds
Connect the payment provider supported by your business account. The store checks payment updates and links each result to the correct order. Repeated updates must not create duplicate payments. Cancellation, refunds and failed payments need explicit rules.
Supported currencies, settlement, payment methods and provider fees are confirmed during discovery. Payment-provider onboarding remains under your business account. Read our payment integration checklist.
Delivery, pickup and fulfillment
Scope delivery areas, shipping rates, collection options and order preparation. Where a carrier or delivery provider is connected, we confirm available APIs and tracking events. Partial fulfillment, delayed orders and returns need a process the team can follow.
Inventory and multi-store operations
Agree when stock is reserved, deducted, released or returned. A canceled order should not leave an unexplained stock difference. Branch selection and shared inventory require rules for conflicting purchases and transfers. Larger operations can connect to POS, inventory and business systems.
Store administration
Give authorized staff the tools to manage products, orders, refunds and customer requests. Role boundaries, change history and reports are scoped around responsibilities. Sales totals should have clear definitions, including how refunds and unpaid orders are counted.
Different commerce models
Retail and e-commerce: product discovery, cart, checkout, fulfillment and after-sales support.
Food ordering and cloud kitchens: branch menus, item availability, pickup or delivery slots and kitchen handoffs.
Distribution, franchises and resellers: assigned accounts, pricing rules, order approval and branch or partner visibility.
Digital products and subscriptions: confirmed payments, access to downloads or courses, renewals and cancellation.
Affiliate and partner sales: track who referred a sale, how commissions are approved and what happens when an order is refunded.
We agree which of these workflows your store needs before estimating the build.
Related commerce work
Jagne-C Cosmetics covers a WooCommerce catalog, cart flow, checkout preparation and responsive browsing. EZBuy Philippines includes catalog setup, dropshipping and affiliate workflows, with maintenance support. Estrella Shop brings together storefront presentation, multi-vendor and dropshipping workflows.
Each project page describes the work delivered. For your store, we first check the payment provider, fulfillment process and account requirements.
Choosing a platform or a custom build
We assess your catalog, integrations, customer roles and operating process before recommending the approach. An existing commerce platform may cover the core store, while a custom application may be needed for unusual workflows. Provider subscriptions, extensions, account ownership and maintenance costs belong in that comparison.
If you already operate a store, the first step is reviewing what works and what needs improvement. Catalog exports, customer accounts, order history and existing URLs need a migration plan before a platform change.
Search, mobile experience and performance
The storefront can include useful product and category content, descriptive titles, crawlable links and structured data matching the displayed information. Images, navigation and checkout are reviewed on mobile screens as well as desktop.
We plan how product URLs and redirects are handled during migration. SEO services can extend the work into search research and ongoing content improvements.
Testing and launch
We test orders, failed payments and repeated payment updates. We also check cancellations, refunds, stock changes and staff access where these features are in scope. A trial migration checks representative records and totals before the production switch.
Before launch, we agree who controls the accounts, keeps backups and handles recovery if the release fails. We also define the support period. At handover, your team receives instructions for routine store management and the tasks handled by external providers.
Questions before commissioning a store
Can we keep our existing payment provider?
We check whether the provider supports the required integration and whether your account has the necessary access. We confirm the available operations before committing to the build.
Can the store connect to our inventory or CRM?
Yes, where suitable APIs or agreed data exchange are available. We define which system owns each record and how failed updates are resolved. See automation and API integrations.
What determines the development cost?
Catalog size and quality, design, customer roles, payment and delivery integrations, operational rules and migration needs. Share your current process and launch priorities for a scoped quotation.
Rootscratch works from Koronadal City, South Cotabato, with businesses throughout the Philippines and internationally. Plan your online store, or explore existing-system maintenance.