E-Commerce Development
Online stores, checkout, order management and payment integrations built around your sales process. For retail, wholesale, digital products and subscription businesses.
Build an online store your customers and team can use
Rootscratch develops e-commerce websites and connected commerce workflows for businesses across the Philippines and worldwide. We plan the storefront, payment process and operations behind each order together.
A store needs more than a product grid and a checkout button. Customers need to understand availability, delivery and order status. Your team needs to recognize successful payments, handle changes and keep stock and fulfillment records consistent.
What your e-commerce project can include
Product catalogs and discovery
Organize products, categories, variants, prices, images and availability. Filters and search should reflect how customers choose products. For wholesale or reseller sales, customer-specific pricing and order rules can be scoped separately.
Cart and checkout
Define quantities, delivery details, discounts and order confirmation. The checkout should give useful feedback for unavailable items, invalid details or an interrupted payment. We agree whether accounts, guest checkout and saved customer information fit the business.
Payment integration and refunds
Connect the payment provider supported by your business account. The integration verifies payment events, handles repeated notifications and records the outcome against the correct order. Cancellation, refunds and failed payments need explicit rules.
Supported currencies, settlement, payment methods and provider fees are confirmed during discovery. Payment-provider onboarding remains under your business account. Read our payment integration checklist.
Delivery, pickup and fulfillment
Scope delivery areas, shipping rates, collection options and order preparation. Where a carrier or delivery provider is connected, we confirm available APIs and tracking events. Partial fulfillment, delayed orders and returns need a process the team can follow.
Inventory and multi-store operations
Agree when stock is reserved, deducted, released or returned. A canceled order should not leave an unexplained stock difference. Branch selection and shared inventory require rules for conflicting purchases and transfers. Larger operations can connect to POS, inventory and business systems.
Store administration
Give authorized staff the tools to manage products, orders, refunds and customer requests. Role boundaries, change history and reports are scoped around responsibilities. Sales totals should have clear definitions, including how refunds and unpaid orders are counted.
Different commerce models
Retail and e-commerce: product discovery, cart, checkout, fulfillment and after-sales support.
Food ordering and cloud kitchens: branch menus, item availability, pickup or delivery slots and kitchen handoffs.
Distribution, franchises and resellers: assigned accounts, pricing rules, order approval and branch or partner visibility.
Digital products and subscriptions: payment confirmation, access entitlement, downloads or course access, renewals and cancellation.
Affiliate and partner sales: attribution, commission rules, approvals and reversal behavior when an order is refunded.
Each model changes the requirements. A feature is included when it is defined in the agreed scope, rather than assumed from the store category.
Related commerce work
Jagne-C Cosmetics covers a WooCommerce catalog, cart flow, checkout preparation and responsive browsing. EZBuy Philippines includes catalog setup, dropshipping and affiliate workflows, with maintenance support. Estrella Shop brings together storefront presentation, multi-vendor and dropshipping workflows.
These published project descriptions show the type of work involved. They do not imply that every project used the same payment providers, fulfillment features or operating model.
Choosing a platform or a custom build
We assess your catalog, integrations, customer roles and operating process before recommending the approach. An existing commerce platform may cover the core store, while a custom application may be needed for unusual workflows. Provider subscriptions, extensions, account ownership and maintenance costs belong in that comparison.
If you already operate a store, the first step is reviewing what works and what needs improvement. Catalog exports, customer accounts, order history and existing URLs need a migration plan before a platform change.
Search, mobile experience and performance
The storefront can include useful product and category content, descriptive titles, crawlable links and structured data matching the displayed information. Images, navigation and checkout are reviewed on mobile screens as well as desktop.
We plan how product URLs and redirects are handled during migration. SEO services can extend the work into search research and ongoing content improvements.
Testing and launch
Acceptance checks cover order placement, payment failure, duplicate payment events, cancellations, refunds, stock changes and staff permissions where these features are in scope. A trial migration checks representative records and totals before the production switch.
Launch planning identifies the responsible people, account access, backups, rollback approach and support period. Handover explains routine store management and the responsibilities of any third-party provider.
Questions before commissioning a store
Can we keep our existing payment provider?
We check whether the provider supports the required integration and whether your account has the necessary access. We confirm the available operations before committing to the build.
Can the store connect to our inventory or CRM?
Yes, where suitable APIs or agreed data exchange are available. We define which system owns each record and how failed updates are resolved. See automation and API integrations.
What determines the development cost?
Catalog size and quality, design, customer roles, payment and delivery integrations, operational rules and migration needs. Share your current process and launch priorities for a scoped quotation.
Rootscratch works from Koronadal City, South Cotabato, with businesses throughout the Philippines and internationally. Plan your online store, or explore existing-system maintenance.